FAQ
Q: Are these toys safe for my child? What age group is this suitable for?
A: Yes, our toys are tested for child safety. Each product page lists the recommended age range.
Q: Are the wooden/magnetic toys non-toxic and BPA-free?
A: Yes, our wooden and magnetic toys use non-toxic, child-safe materials and paints.
Q: Is this a genuine/original product or a duplicate?
A: All products sold on Anvie & Abeer are 100% genuine and sourced directly from our verified manufacturer.
Q: What material is used — is it real wood, MDF, or plastic?
A: This varies by product — the exact material is listed in the product description. Feel free to ask us about a specific item.
Q: Do die-cast models have small parts that could be a choking hazard?
A: Some die-cast and small-part toys are not suitable for children under 3 due to choking hazards. This is noted on the product page — always check the age recommendation.
Q: Is there a warranty or guarantee on the toy?
A: We offer a 3-day replacement guarantee against manufacturing defects.
Q: Is this the best price, or do you have ongoing discounts?
A: We regularly run offers — All available discount coupons can be applied on the payment page during checkout.
Q: Do you offer bulk/wholesale pricing for schools or gifting?
A: Yes! WhatsApp us on 9967268872 with your quantity and requirement, and we'll share bulk pricing.
Q: Is COD (Cash on Delivery) available?
A: COD availability depends on your previous order history and the serviceability of your delivery location. If you have previously rejected or not accepted COD orders from any online shopping website, this option may not be available for your order. Please check the available payment options on the checkout page.
Q: Do you accept UPI/Paytm/GPay?
A: Yes, we accept UPI, Google Pay, PhonePe, and all major cards through our secure checkout.
Q: Are there any hidden charges (delivery, packaging)?
A: No hidden charges. We offer free delivery and packaging.
Q: Do you deliver to my area (Thane/Mumbai/Navi Mumbai)?
A: Yes, we deliver across Thane, Mumbai, and Navi Mumbai, and PAN India as well. Enter your pincode at checkout to confirm.
Q: How many days will delivery take?
A: 2-3 business days within the Mumbai/Thane region, 3-5 days for the rest of India."
Q: Is same-day or next-day delivery available in Thane?
A: Yes. We offer same-day and next-day delivery for eligible orders in Mumbai, Thane, and Navi Mumbai, subject to product availability and order confirmation.
Q: Is this product currently in stock?
A: If it's listed as available for purchase on the site, it's in stock. Feel free to double-check with us before ordering.
Q: Is this a genuine Shopify store — can I trust it?
A: Yes, Anvie & A Beer is a verified, secure Shopify store with SSL-protected checkout. 1000+ happy customers, Google reviews, social media presence.
Q: Do you have a physical store I can visit?
A: We don't have a physical store, but you can visit our Thane office.
Q: Can I see more photos/videos of the actual product?
A: Absolutely — send us the product name, and we'll share more images/videos on WhatsApp.
Q: What's your return/exchange policy before I buy?
A: please refer return policy.
Q: I placed an order — how do I know it's confirmed?
A: You'll receive an order confirmation via email/WhatsApp immediately after placing the order.
Q: Where is my order right now / how do I track it?
A: You'll get a tracking link via [email/WhatsApp] once your order ships.
Q: Why hasn't my order shipped yet?
A: Orders are typically processed within 1 business day. If it's been longer, share your order ID, and we'll check immediately.
Q: Can I change my delivery address after ordering?
A: Address changes are possible only before the order is shipped. Message us ASAP with your order number.
Q: Can I cancel or modify my order?
A: Cancellations/modifications are accepted within 1 hour of placing the order, as long as it hasn't shipped. Share your order ID to proceed.
Q: I paid but didn't get a confirmation — what do I do?
A: Don't worry — share a screenshot of your payment along with your registered number/email and we'll verify and confirm your order.
Q: Money got deducted, but the order shows failed — help!
A: This usually resolves automatically within 5-7 business days as a refund. If not, share your payment reference number, and we'll escalate it.
Q: Can I switch from prepaid to COD or vice versa?
A: You can switch from COD to prepaid within 1 hour from order placement.
Q: Why is the COD option not visible to me?
A: Cash on Delivery (COD) may not be available for your order if you have previously rejected or not accepted COD orders on any online shopping website, or if your delivery PIN code has been restricted for COD due to a high rate of order rejections.
Q: When will I get my refund for a failed/cancelled order?
A: Refunds are processed within 1-2 business days to your original payment method.
Q: My order is delayed — when will it arrive?
A: Sorry for the delay! Share your order ID, and we'll get you an updated delivery estimate right away.
Q: The delivery partner couldn't reach me — what next?
A: The courier usually attempts delivery 2-3 times. Please ensure your number is reachable, or message us to reschedule.
Q: Can I reschedule my delivery?
A: Yes, share your order ID and preferred date, and we'll coordinate with our courier partner.
Q: I received a damaged/broken toy — what do I do?
A: We're sorry! Please share a photo/video of the damaged item along with your order ID within 48 hours of delivery, and we'll arrange a replacement or refund.
Q: Wrong product/colour/size was delivered.
A: Apologies for the mix-up. Share your order ID and a photo of what you received, and we'll fix it with a replacement or refund.
Q: The toy stopped working / part is missing — is there a warranty claim process?
A: Share your order ID, a description of the issue, and a photo/video — we'll process a replacement or resolve it as per our warranty policy.
Q: How do I return or exchange a product?
A: Only in case of a manufacturing defect, message us with your order ID within 3 days of delivery, and we'll share pickup/return instructions.
Q: Who pays for return shipping?
A: Free returns for damaged/wrong items.
Q: Do you have assembly instructions for this toy?
A: Yes — most products come with instructions in the box. You can also message us for a video guide if needed.
Q: Can I get a gift receipt or gift wrapping added after ordering?
A: Coupon codes are available on the payment page, along with the gift wrapping option. Please select your coupon carefully before making the payment.
Q: How do I contact you if I have an urgent issue?
A: You can reach us right here on WhatsApp (9967268872).
Q: Do you offer replacement parts if something breaks later?
A: Yes. its depends on availability.